Terms of Use

These Terms and Conditions describe the rules that apply when you use Tenobet services. They explain our relationship with you as a user of the online casino and sportsbook, and set out responsibilities for account holders and for us as operator. By using the site or app you agree to comply with these terms and any additional rules published for specific products or promotions.

Account responsibilities

You are responsible for keeping your account details accurate and secure. This includes maintaining a valid email address, phone number and payment details, and choosing a strong password. Do not share your login or security credentials. We may require you to change your password or take other steps to protect the account if we detect unusual activity.

We may suspend, restrict or close an account where there is suspected fraud, money laundering, breach of these terms, multiple accounts, or other misuse. You must inform us immediately if you suspect unauthorised access to your account.

Eligibility requirements

Only users who meet the minimum age and jurisdictional requirements may register. You must be at least 18 years old and resident in a territory where our services are permitted. We may refuse registration or close accounts where eligibility cannot be verified. Proof of identity and address will be requested as part of account verification and before any withdrawals are processed.

Acceptable platform use

Use of the platform is limited to lawful and fair activity. You must not attempt to manipulate outcomes, exploit software bugs, collude with other players, or use automated tools to place bets. Activities intended to circumvent limits, exploit promotions or launder funds are prohibited and will result in account action.

Prohibited conduct

Prohibited conduct includes chargebacks, directing others to use your account, providing false or forged documents, and using the service for commercial or professional betting unless expressly permitted. We reserve the right to investigate behaviour and retain winnings where abuse is confirmed.

General bonus and promotion rules

Promotions are subject to specific terms which form part of these conditions. Any bonus, free spins or promotional credit must be claimed and used according to the promotion rules. Wagering requirements, maximum bet limits while a bonus is active, game weightings and excluded payment methods may apply. We may withdraw or adjust promotional offers where there is evidence of abuse or error.

Deposits and withdrawals

Deposits must be made from payment methods that belong to the account holder. Withdrawals are processed according to our verification checks and payment procedures. We may delay, refuse or limit withdrawals while verification is pending, where documentation is outstanding, or where there is suspected fraudulent activity.

Verification and limits

We will request identity documents, proof of address and source of funds where required. Account, deposit and withdrawal limits may be set by you or applied by us. You can set or adjust personal limits through your account, and any increase may be subject to a cooling-off period.

Dispute resolution

If you have a complaint please contact our support team in the first instance. We will investigate and aim to respond promptly. Where disputes cannot be resolved directly, either party may escalate the matter to the independent dispute resolution service specified in our help pages or follow the formal complaints process outlined on the site.

Updates to terms and conditions

We may amend these terms from time to time. Changes will be published on the site and, where appropriate, notified to you. Continued use of the platform after publication of changes constitutes acceptance of the updated terms. If you do not accept a change you should stop using the service and close your account.